Numerous systems and tools must be in place to support e-commerce transactions from initial contact to order fulfillment and inventory
management. To set up an e-commerce site, you need:
A merchant system
Security mechanisms for the hardware
Security mechanisms to protect the customers
Merchant systems facilitate online purchases and credit card transactions. They are comprised of components such as merchant servers and
merchant software. A merchant account at a financial institution is required to handle credit card transactions. All the components are
needed to facilitate credit card transactions, and as you may recall in our previous lesson on B2B sites, EDI (Electronic Data Interchange)
enables secure transactions between banks of two businesses allowing payments to be exchanged electronically.
There are many hardware and software devices to protect the e-commerce hardware (the server), as well as the customer. A firewall is an
example of a hardware security mechanism to protect the server; encryption is an example of software to protect the customer.
There are other systems required to implement an e-commerce site. These are not necessarily hardware or software, but support mechanisms. One
support mechanism involves customer relationship management (CRM). CRM integrates sales, marketing, customer support, engineering, and
quality assurance through software, or a process, or both. You will learn about additional support mechanisms in the following SlideShow.
Ecommerce Support Mechanisms
In the next lesson, you will identify issues associated with conducting business globally on the Internet.
Click the Quiz link below to test how well you understand e-commerce infrastructure.
Ecommerce Infrastructure - Quiz